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Terms of Service |
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Furniture packing and crating costs and that of box
packaging (if necessary) is subject to actual utilization of both material
and labor on moving day. Final invoice shall reflect total charges per
actual materials usage including all amounts necessary for securing your
load into the appropriate container.
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Estimated total charges during the quotation process are
simply a cost estimate based on a variety of factors not the least of
which are: submitted inventory list in verbal or written form, national
cubic footage averages for common household items, visual surveys, etc.
Final charges may vary if one of these factors differs from the quotation
interview prior to booking.
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Estimated Time of Arrival is determined by the shipping
line and is listed on their Booking Confirmation. All shipping lines
reserve the right to schedule changes while in transit should they deem
this necessary. While not guaranteed, most shipments arrive at port within
30-45 days of sailing date. This time estimate is based on a compilation
of past experience of shipping time frames for specific regions. In
addition, this shipping time estimate begins from the first date of
complete payment of final invoice or receipt of the required
customs/contact documents if applicable. WWR cannot be held liable for any
unforeseen actions that would delay a shipment’s arrival date such as, but
not limited to natural disasters, port/terminal issues, government
involvement, port authority/customs intervention, labor strikes, increased
examinations due to heightened security alerts, etc.
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Additional charges will apply, but are not limited to
inaccessible or difficult entry; stairs and long carry situations and
other unforeseen hindrances determined on moving day.
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Our local moving agent and/or shipping line has the right
to determine whether crating or palletizing is necessary for the safety of
your belongings.
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For vehicle/boat shipments, you must provide our office (or
the carrier in some cases) the original title, a signed/notarized power of
attorney authorizing WWR to ship your vehicle/boat. In addition, you will
be provided a dock receipt by email that must be given to the carrier to
be stamped at the port of entry. Any delays in the processing of your
shipment as a direct result of incomplete documentation shall be the
responsibility of the shipper.
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All cancellations must be confirmed in writing within ten
business days of a scheduled pick-up date in order to be eligible for a
deposit refund.
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While final charges for all ocean shipments are contingent
on the total volume of said shipment, final charges for air shipments are
contingent on volume or weight, whichever is greater. Trucking shipments
and all intermodal transportation are based on interim weight of your
shipment. Intermodal companies reserve the right to invoice the customer
at any time if there is a substantial weight difference between the
estimated and actual weight. Shipment volume is determined by an
independent third party such as the local moving agent, intermodal company
or shipping line at the receiving terminal. Unless otherwise noted, your
shipment will be either palletized or crated so as to prevent harm during
the shipping process. Final dimensions include all space occupied by the
palletizing and crating process.
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While every attempt is made to consider all charges for the
delivery of your goods, certain destination charges are always excluded
from our estimates/invoices, unless otherwise noted. These charges
include, but are not limited to port, terminal and container service
charges at destination, parking space reservation if needed, temporary or
non-household goods customs clearance, inspections and/or scanning
charges, quarantine charges, excessive delays at customs points,
unexpected increase in road taxes/fees, handling of different weight or
volume, unexpected bunker charges, war risk surcharges, import duties and
taxes if applicable at destination, storage/demurrage, difficult access
delivery, long carry, shuttle service, hoisting, in-house delivery above 1st
floor, etc.
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All final invoices must be paid in full within 72 hours of
invoice date to insure timely processing of your shipment and to avoid
storage/administrative charges.
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While every effort is made to make your relocation a
pleasant and efficient experience, disagreements sometimes occur.
Depending on the stage within the shipping process, we request that you
submit your information in writing to the contact email designated in your
customer packet. Your submission will then be reviewed by upper management
for accuracy, clarification, determination and resolution. Said resolution
will be presented to you in writing shortly thereafter.
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Pick-up dates are subject, but not limited to changes by
the shipping line and/or intermodal company responsible for shipping your
household goods. Every effort will be made to retain your scheduled date,
yet unforeseen circumstances may prevent a timely pick-up. In this case,
dispatch will work diligently to find a solution so as to prevent as much
inconvenience as possible.
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Acceptable forms of payment are credit card, wire transfer,
personal and cashier’s check and money orders. Returned checks are subject
to a $35.00 fee. It is considered fraudulent to pay for services with a
check that is returned for insufficient funds. It also unlawful to place a
stop payment on any personal check authorized by shipper in exchange for
services rendered.
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All shipping contracts are subject to GRI (General Rate
Increase) issued by the shipping line as is deemed necessary for them to
do so according to maritime law.
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