1.
Furniture packing and crating costs and that of box packaging (if
necessary) is subject to actual utilization of both material and labor on
moving day. Final invoice shall reflect total charges per actual materials
usage including all amounts necessary for securing your load into the
appropriate container.
2.
Estimated total charges during the quotation process are simply a cost
estimate based on a variety of factors not the least of which are:
submitted inventory list in verbal or written form, national cubic footage
averages for common household items, visual surveys, etc. Final charges
may vary if one of these factors differs from the quotation interview
prior to booking.
3.
Estimated Time of Arrival is determined by the shipping line and is listed
on their Booking Confirmation. All shipping lines reserve the right to
schedule changes while in transit should they deem this necessary. While
not guaranteed, most shipments arrive at port within 30-45 days of sailing
date. This time estimate is based on a compilation of past experience of
shipping time frames for specific regions. In addition, this shipping time
estimate begins from the first date of complete payment of final invoice
or receipt of the required customs/contact documents if applicable. WWR
cannot be held liable for any unforeseen actions that would delay a
shipment’s arrival date such as, but not limited to natural disasters,
port/terminal issues, government involvement, port authority/customs
intervention, labor strikes, increased examinations due to heightened
security alerts, etc.
4.
Additional charges will apply, but are not limited to inaccessible or
difficult entry; stairs and long carry situations and other unforeseen
hindrances determined on moving day.
5.
Our local moving agent and/or shipping line have the right to determine
whether crating or palletizing is necessary for the safety of your
belongings.
6.
For vehicle/boat shipments, you must provide our office (or the carrier in
some cases) the original title, a signed/notarized power of attorney
authorizing WWR to ship your vehicle/boat. In addition, you will be
provided a dock receipt by email that must be given to the carrier to be
stamped at the port of entry. Any delays in the processing of your
shipment as a direct result of incomplete documentation shall be the
responsibility of the shipper.
7.
All cancellations must be confirmed via email or fax within ten business
days of a scheduled pick-up date in order to be eligible for a deposit
refund. Refunds are processed thirty days after cancellation is
confirmed. If partial services have been rendered, a cancellation invoice
will be generated that includes the cost of these partial services. If
your move date is within the ten day period, your refund is non-refundable
due to the expedited booking process. Any amount remaining after your
payment(s) have been applied shall be refunded to you.
8.
While final charges for all ocean shipments are contingent on the total
volume of said shipment, final charges for air shipments are contingent on
volume or weight, whichever is greater. Trucking shipments and all
intermodal transportation are based on interim weight of your shipment.
Intermodal companies reserve the right to invoice the customer at any time
if there is a substantial weight difference between the estimated and
actual weight. Shipment volume is determined by an independent third party
such as the local moving agent, intermodal company or shipping line at the
receiving terminal. Unless otherwise noted, your shipment will be either
palletized or crated so as to prevent harm during the shipping process.
Final dimensions include all space occupied by the palletizing and crating
process.
9.
All shipments are subject to documentation fees if overnight couriers are
used and insurance processing fees should insurance be purchased. While
every attempt is made to consider all charges for the delivery of your
goods, certain destination charges are always excluded from our
estimates/invoices, unless otherwise noted. These charges include, but are
not limited to port, terminal and container service charges at
destination, parking space reservation if needed, temporary or
non-household goods customs clearance, inspections and/or scanning
charges, quarantine charges, excessive delays at customs points,
unexpected increase in road taxes/fees, handling of different weight or
volume, unexpected bunker charges, war risk surcharges, import duties and
taxes if applicable at destination, storage/demurrage, difficult access
delivery, long carry, shuttle service, hoisting, in-house delivery above 1st
floor, etc.
10.
All final invoices must be paid in full within 72 hours of invoice date to
insure timely processing of your shipment and to avoid
storage/administrative charges.
11.
While every effort is made to make your relocation a pleasant and
efficient experience, disagreements sometimes occur. Depending on the
stage within the shipping process, we request that you submit your
information in writing to the contact email designated in your customer
packet. Your submission will then be reviewed by upper management for
accuracy, clarification, determination and resolution. Said resolution
will be presented to you in writing shortly thereafter.
12.
Pick-up dates are subject, but not limited to changes by the shipping line
and/or intermodal company responsible for shipping your household goods.
Every effort will be made to retain your scheduled date, yet unforeseen
circumstances may prevent a timely pick-up. In this case, dispatch will
work diligently to find a solution so as to prevent as much inconvenience
as possible.
13.
Acceptable forms of payment are credit card, wire transfer, personal and
cashier’s check and money orders. Returned checks are subject to a $35.00
fee. It is considered fraudulent to pay for services with a check that is
returned for insufficient funds. It also unlawful to place a stop payment
on any personal check authorized by shipper in exchange for services
rendered.
14. All shipping contracts are subject
to GRI (General Rate Increase) issued by the shipping line as is deemed
necessary for them to do so according to maritime law.
